Dispute Over Refund of Token Payment for MG HS PHEV Raises Concerns Among Netizens

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A recent incident shared by a customer has sparked widespread debate online about dealership practices and the ethics surrounding token payments. The customer, who had paid 100,000 as a token for an MG HS PHEV Black with Monaco Blue at a dealership in Gujrat, has claimed that when he changed his mind about purchasing the vehicle and requested a refund, he was met with no response from the salesman, Mr. Daniyal Omer. 

According to the customer, after initially agreeing to a payment arrangement, he requested a refund after a week. He alleges that the salesperson failed to respond positively despite multiple calls and messages. The customer has attached the bank payment screenshot and the receipt from the MG Gujrat dealership to his post, seeking guidance on how to proceed.

The issue quickly garnered attention from netizens, who shared their thoughts and advice in the comments section. Here are some of the comments:

• "File a criminal case against him. He is not authorized to receive any money in his account. File an FIR."
• "Are you aware of the concept of TOKEN? It means you will lose the TOKEN money if you change your mind."
• "Why is he receiving money in a personal account?"
• "You must have the right to get a refund of advance payment or token. This is against any ethics."

Several commenters emphasized the confusion surrounding the concept of the token payment, with some advising the customer that tokens are typically non-refundable unless the seller is particularly generous. Others pointed out that such transactions should be made in favor of the company account, not an individual’s personal account.

In response to the incident, one user added:

• "There is no TOKEN concept in purchasing a car from a dealership (your fault)." 
• "TOKEN is never refunded unless the seller is a God-fearing human and returns the TOKEN money in good gesture."
• "If you are going to book a new car, you have to deposit the pay order in favor of the company account with a complete address (always written on the pay order in favor of the company)."
• "Then the company gives you a receipt for your pay order, and photocopies of the cheque are attached."
• "If that person has given you the receipt on COMPANY PAID, which I assume he arranged from somewhere else, you should complain against him to the company."

This exchange has sparked concerns about transparency and trust between dealerships and customers, particularly around how token payments are handled. Some netizens have called for more regulations and clearer communication on dealership policies regarding advance payments.

As the situation unfolds, many are left wondering how dealerships should handle such payments and whether consumers are being fully informed about their rights when it comes to token refunds.

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